DELIVERY

7.1 Your first box will be sent to the address you provided to us during the order process within four working days of you placing your subscription order, with subsequent boxes to follow every 28 days (unless you inform us of a change of details in accordance with condition 4) around the day you placed your initial subscription (Despatch Day). An email confirmation will be sent to the email address you entered at the checkout to confirm each despatch.

7.2 You can change your despatch day at any time by logging into your account at www.fuzzball.club. If you change your despatch day during the course of a month after we have taken payment, then the change to the despatch day will only take effect from the following month.

7.3 We use DPD to deliver all of our boxes. 

7.4 Lost items. If you have an item which you believe is lost and today's date is more than seven working days after the date of despatch specified in the despatch confirmation email, please email help@fuzzball.club stating your order number, email address and full name. We will investigate the issue and may offer you a replacement. We will monitor lost items reports and reserve the right to terminate our contract with you where those reports indicate fraudulent activity.

7.5 Damaged order. Please contact our Customer Services team within 24 hours of receipt of your order at help@fuzzball.club. Please do not throw the packaging away as you may be asked to return it or take photographs of the damaged parcel/contents.

7.6 If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

7.7 If you are not at home when the goods are delivered. DPD will leave you a note informing you of next steps, including re-delivery, or that the box has been left in an agreed safe space. DPD may also contact you to find the best time for you to receive delivery. Please ensure that the delivery address you enter is correct. Goods that are returned to us may incur a further delivery charge.