FUZZBALL TERMS & CONDITIONS

Version 2.0
Effective from: 1 January 2026

These Terms and Conditions ("Terms") govern the purchase of products and subscription services from Furball Pets Limited, trading as Fuzzball ("Fuzzball", "we", "our" or "us").

By creating an account, placing an order or subscribing to any of our services, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our website or purchase our products.

These Terms should be read together with our Privacy Policy, Cookie Policy and any promotion-specific terms displayed during checkout or as part of a promotional campaign.

1. INTERPRETATION

1.1 Definitions

In these Terms:

Account means your registered customer account with Fuzzball.

Affiliate means any publisher, creator, influencer, cashback provider, employee benefit platform, media partner or other third party authorised by Fuzzball to promote our products.

Business Day means any day other than a Saturday, Sunday or public holiday in England.

Customer, you or your means the individual placing an order with Fuzzball.

Dispatch Day means the day your order leaves our warehouse.

Free Gift means any complimentary item supplied as part of a promotion.

Goods means all products supplied by Fuzzball, including but not limited to food, treats, litter, toys, accessories, gift cards and merchandise.

Partner Promotion means any introductory offer, affiliate offer, employee benefit, cashback offer, referral programme, creator promotion, ambassador campaign or other promotional activity operated by Fuzzball or one of its partners.

Subscription means your recurring order arrangement with Fuzzball.

Trial Box means any introductory order offered to eligible new customers.

1.2 Interpretation

Unless the context requires otherwise:

• references to the singular include the plural and vice versa;
• headings are included for convenience only and do not affect interpretation;
• references to legislation include any amendments, replacements or re-enactments of that legislation;
• references to writing include email communications.

2. ABOUT US

2.1 Who We Are

Fuzzball is a trading name of Furball Pets Limited, a company registered in England and Wales under company number 12794595.

Registered Office:

2nd Floor – Parkgates
Bury New Road
Prestwich
Manchester
England
M25 0TL

Email:

help@fuzzball.club

Website:

www.fuzzball.club

2.2 These Terms

These Terms explain:

• who we are;
• how we accept orders;
• how our subscriptions operate;
• how payments are taken;
• your cancellation rights;
• our returns and refund policy;
• how promotions work;
• your rights and responsibilities; and
• our legal responsibilities.

Please read these Terms carefully before placing an order.

2.3 Changes to these Terms

We may amend these Terms from time to time to reflect:

• changes in law;
• changes to our business;
• new products or services;
• improvements to our website;
• changes to our subscription model;
• new promotional programmes;
• operational requirements.

The version published on our website at the time your order is placed shall apply to that order unless otherwise required by law.

3. ELIGIBILITY

3.1

To place an order you must:

• be at least 18 years old;
• provide accurate information;
• be authorised to use the payment method supplied;
• reside within one of our delivery areas.

3.2

We reserve the right to refuse any order or terminate any account or subscription where we reasonably believe:

• false information has been supplied;
• payment has failed;
• fraudulent activity has occurred;
• promotional offers have been abused;
• these Terms have been breached;
• continued supply would expose Fuzzball to legal, financial or reputational risk.

3.3 Consumer Purchases

Our products are intended for personal consumer use.

We reserve the right to refuse orders where we reasonably believe products are being purchased for resale, wholesale distribution or other commercial purposes.

4. CUSTOMER ACCOUNTS

4.1 Creating an Account

A customer account is required before purchasing a subscription.

You are responsible for ensuring that all information provided remains accurate and up to date.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Any activity carried out using your account shall be treated as authorised by you unless you notify us otherwise.

4.3 Updating Your Details

You should promptly update your:

• email address;
• delivery address;
• telephone number;
• payment details;
• pet information;

through your customer account.

Fuzzball shall not be responsible for losses arising from inaccurate information supplied by you.

4.4 Suspension

We may suspend or terminate your account where we reasonably believe:

• payment fraud has occurred;
• repeated payment failures have occurred;
• abusive or threatening behaviour has been directed towards our staff;
• multiple accounts have been created to obtain promotional benefits;
• chargebacks have been initiated without first attempting to resolve the issue with us;
• these Terms have otherwise been materially breached.

4.5 Closing Your Account

Closing your customer account does not automatically cancel:

• outstanding orders;
• dispatched orders;
• payment obligations; or
• subscriptions that have already been processed.

4.6 Privacy

We process personal information in accordance with our Privacy Policy.

5. ORDERS & CONTRACT FORMATION

5.1 Placing an Order

By placing an order through our website, you are making an offer to purchase Goods in accordance with these Terms.

All orders remain subject to acceptance by Fuzzball.

5.2 Acceptance

A legally binding contract is formed only when we send an order confirmation email confirming acceptance of your order.

5.3 Refusing Orders

We reserve the right to refuse or cancel any order before dispatch where:

• products are unavailable;
• payment cannot be authorised;
• pricing errors have occurred;
• technical errors have occurred;
• fraud is suspected;
• promotions have been abused;
• these Terms have been breached.

Where payment has already been taken, any amounts due will be refunded.

5.4 Product Information

We make every reasonable effort to ensure product descriptions, photographs, nutritional information and pricing are accurate.

However:

• colours may vary between devices;
• packaging may differ from photographs;
• product appearance may vary;
• minor changes to packaging or labelling may occur.

Such variations shall not constitute a defect.

5.5 Pricing Errors

Despite our best efforts, pricing or promotional errors may occasionally occur.

Where an obvious pricing or technical error has occurred, we reserve the right to:

• cancel the order;
• refuse the order; or
• contact you with the correct pricing before dispatch.

Where payment has already been taken, we will issue a full refund.

5.6 Ownership of Goods

Ownership of Goods passes to you only once:

• payment has been received in full; and
• the Goods have been delivered.

Risk in the Goods passes upon delivery.

6. TRIAL BOXES

6.1 Eligibility

Trial Boxes are available only to eligible new customers unless expressly stated otherwise.

Eligibility is determined solely by Fuzzball.

6.2 One Trial Per Household

Unless expressly stated otherwise, only one Trial Box may be redeemed per:

• individual;
• household;
• residential address;
• payment method;
• payment card;
• customer account; and/or
• email address.

We reserve the right to determine eligibility where duplicate or related accounts are identified.

6.3 Trial Abuse

Where we reasonably believe multiple Trial Boxes have been claimed contrary to these Terms, we reserve the right to:

• refuse the order;
• cancel the order;
• remove promotional pricing;
• suspend or terminate any associated account;
• refuse future promotional eligibility.

6.4 Introductory Offers

Any introductory price applies only to the first qualifying order.

Cancelling and restarting a subscription does not entitle a customer to another introductory offer unless expressly authorised by Fuzzball.

6.5 Trial Contents

The contents of Trial Boxes may change from time to time.

Where this occurs, the overall value of the Trial Box will not be materially reduced.

7. SUBSCRIPTION SERVICES

7.1 Subscription Service

Our subscription service provides recurring deliveries of products selected by you through your customer account.

Subscriptions continue automatically until cancelled in accordance with these Terms.

7.2 Dispatch Frequency

Unless otherwise selected by you, subscription orders are dispatched approximately every 28 days.

You may amend your dispatch schedule through your customer account, subject to the applicable cut-off time.

7.3 Managing Your Subscription

Subject to the applicable cut-off time, you may:

• change products;
• amend quantities;
• add or remove products;
• update your delivery address;
• update payment details;
• skip an upcoming order;
• reschedule an upcoming order; or
• cancel your subscription,

through your online account or by contacting Customer Services.

Changes requested after the applicable cut-off time may not take effect until the following order.

7.4 Automatic Renewal

By purchasing a subscription, you authorise Fuzzball to automatically charge your chosen payment method for each recurring order until your subscription is cancelled.

The amount charged will be the subscription price applicable at the time of billing.

7.5 Subscription Prices

We may amend subscription prices from time to time.

Where required by law, or where we consider it appropriate, we will provide reasonable notice before any price change takes effect.

Continued use of your subscription after the effective date of a price change constitutes acceptance of the revised pricing.

7.6 Failed Payments

If payment cannot be successfully collected, we may:

• retry payment automatically;
• contact you to update your payment details;
• delay dispatch;
• suspend your subscription;
• cancel your subscription; or
• recover any outstanding amounts due to us.

We may continue attempting payment for up to 28 days following the original billing date.

7.7 Suspension by Fuzzball

We reserve the right to suspend or terminate any subscription immediately where we reasonably believe:

• fraudulent activity has occurred;
• payment has been dishonoured;
• promotions have been abused;
• these Terms have been materially breached;
• continued supply would expose us to financial, legal or reputational risk.

7.8 Subscription Changes

We may amend, suspend or discontinue any subscription plan, product or service at any time.

Where a change materially affects an active subscription, we will use reasonable efforts to notify affected customers in advance.

7.9 Product Recommendations

Any product recommendations are based solely on the information you provide about your pet.

They are intended as general guidance only and do not constitute veterinary advice.

You remain responsible for determining whether our products are suitable for your pet.

If your pet has allergies, medical conditions or specific dietary requirements, we recommend seeking advice from your veterinary surgeon before making significant dietary changes.

7.10 Feeding Guidance

Any feeding guides, portion recommendations or nutritional information provided by Fuzzball are intended as general guidance only.

Individual feeding requirements will vary depending on your pet's age, breed, activity level, health and other factors.

7.11 Freeze-Dried Treats

Freeze-dried treats should always be fed responsibly as part of a balanced diet.

Fresh drinking water should always be available when feeding treats.

7.12 Toys

Where toys are supplied, they should always be used under appropriate supervision.

Customers should regularly inspect toys for signs of wear or damage and discontinue use if a toy becomes damaged or unsafe.

8. PRICING & PAYMENT

8.1 Prices

The price payable for your order will be the price displayed during checkout at the time your order is placed, unless an obvious pricing error has occurred.

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

Delivery charges (where applicable) will be displayed before checkout is completed.

8.2 Automatic Subscription Payments

By purchasing a subscription, you authorise Fuzzball to automatically collect payment using your chosen payment method before each scheduled dispatch.

8.3 Payment Methods

We accept the payment methods displayed during checkout.

We reserve the right to amend accepted payment methods at any time.

8.4 Failed Payments

Where payment cannot be successfully collected, we may:

• retry payment;
• request updated payment details;
• suspend dispatch;
• suspend your subscription;
• cancel your subscription;
• refuse future orders until outstanding amounts have been paid.

8.5 Taxes

Where VAT or any other applicable tax changes, we reserve the right to adjust our prices accordingly.

8.6 Promotional Pricing

Discounts, vouchers, promotional pricing and discount codes:

• have no cash value;
• cannot usually be exchanged for cash or credit;
• cannot be transferred;
• cannot normally be combined with other promotions unless expressly stated.

Where an order does not satisfy the applicable eligibility requirements, we reserve the right to remove the discount before dispatch.

8.7 Pricing & Technical Errors

Despite our best efforts, errors relating to pricing, promotions or technical systems may occasionally occur.

Where an obvious pricing or promotional error has occurred, we reserve the right to:

• cancel the order;
• refuse the order; or
• contact you with the correct pricing before dispatch.

Where payment has already been taken, we will provide a full refund.

8.8 Account Credit

From time to time, Fuzzball may issue account credit, promotional credit or goodwill credit.

Unless otherwise required by law:

• account credit has no cash value;
• account credit cannot be transferred;
• account credit cannot be redeemed outside the Fuzzball website;
• promotional credit may be subject to expiry dates or additional conditions notified at the time it is issued.

8.9 Gift Cards

Fuzzball may offer physical or digital gift cards.

Unless otherwise stated:

• gift cards are non-refundable once purchased;
• gift cards cannot be exchanged for cash;
• gift cards may only be redeemed against eligible purchases on the Fuzzball website;
• lost, stolen or damaged gift cards may not be replaced;
• additional gift card terms may apply and will be published at the time of purchase.

9. DELIVERY

9.1 Delivery Area

We currently deliver to addresses within the United Kingdom as displayed on our website.

We reserve the right to amend or restrict our delivery areas at any time.

9.2 Dispatch

We aim to dispatch orders within the times stated on our website.

Any dispatch or delivery dates provided are estimates only and are not guaranteed.

9.3 Delivery Partners

Orders are delivered by third-party courier providers selected by Fuzzball.

Once an order has been dispatched, delivery times are subject to the performance of the relevant courier.

9.4 Delivery Delays

Occasionally deliveries may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• severe weather;
• industrial action;
• transport disruption;
• supplier shortages;
• courier delays;
• customs or regulatory delays;
• cyber incidents;
• system outages; or
• other events outside our reasonable control.

Where reasonably possible, we will keep you informed of any significant delays.

9.5 Delivery Address

You are responsible for ensuring that your delivery address is complete and accurate.

Where an incorrect or incomplete address has been supplied, we shall not be responsible for any resulting delay, loss or additional delivery costs.

9.6 Safe Places

Where you instruct the courier to leave an order in a safe place, nominate a neighbour or otherwise alter the standard delivery instructions, delivery shall be deemed complete once the courier has followed those instructions.

Risk in the Goods passes to you upon delivery.

9.7 Lost Deliveries

If you believe your order has been lost, you should notify Customer Services as soon as reasonably practicable.

We may investigate the matter with the courier before providing a replacement or refund.

Where we reasonably believe repeated lost parcel claims are fraudulent or excessive, we reserve the right to:

• refuse replacements;
• refuse refunds;
• suspend the relevant account; or
• terminate the subscription.

9.8 Damaged Deliveries

If your order arrives damaged, please notify us as soon as reasonably practicable and, where possible, within 48 hours of delivery.

We may request photographs of:

• the parcel;
• the shipping label;
• the damaged Goods; and/or
• the internal packaging.

Please retain all packaging until our investigation has been completed.

9.9 Delivery Cut-Off Times

Orders placed after the published daily cut-off time may be dispatched on the following Business Day.

Current cut-off times are published on our website and may change from time to time.

9.10 Failed Delivery

Where an order cannot be delivered because:

• the delivery address is incorrect;
• delivery is refused;
• the parcel is not collected from the courier;
• the parcel is returned to us after failed delivery attempts; or
• you otherwise fail to take delivery,

we reserve the right to charge the reasonable cost of re-dispatching the order.

Where permitted by law, we may deduct our reasonable delivery and return costs from any refund that becomes payable.

10. CANCELLATIONS

10.1 Cancelling Your Subscription

You may cancel your subscription at any time through your online customer account or by contacting Customer Services.

Cancellation prevents future recurring orders only.

Any order that has already been processed or dispatched cannot be cancelled.

10.2 Statutory Rights

Nothing in these Terms affects your statutory rights.

Where applicable, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to any statutory exceptions relating to perishable goods, sealed goods, personalised goods or goods which become unsuitable for return once opened.

10.3 Orders Already Dispatched

Once an order has been dispatched, any cancellation or return will be dealt with in accordance with these Terms, our Returns Policy and your statutory rights.

10.4 Cancellation by Fuzzball

We reserve the right to cancel or suspend any order or subscription where we reasonably believe:

• payment has failed;
• fraud has occurred;
• promotional abuse has occurred;
• these Terms have been materially breached;
• abusive or threatening behaviour has been directed towards our staff;
• we are legally required to do so.

Where payment has already been taken for an order that we cancel, we will refund any amounts properly due.

11. RETURNS & REFUNDS

11.1 Returns

If you wish to return Goods, please contact Customer Services before returning your order.

Unless otherwise agreed, returns should be sent to:

Fuzzball Returns
Delta Fulfilment
Furball Pets Limited
72b Clywedog Road East
Wrexham
LL13 9XE
United Kingdom

11.2 Food Products

Due to food safety and hygiene requirements, we cannot accept returns of opened food products unless:

• the Goods are faulty;
• the Goods have been incorrectly supplied; or
• you are otherwise entitled to a remedy under applicable consumer legislation.

11.3 Return Costs

Unless the Goods are faulty, incorrectly supplied or we have agreed otherwise, you are responsible for the cost of returning Goods to us.

11.4 Refund Method

Approved refunds will normally be made using the original payment method.

Where this is not reasonably possible, we may agree an alternative refund method.

11.5 Deductions

Where permitted by law, we may reduce any refund to reflect:

• any reduction in the value of Goods caused by handling beyond what is reasonably necessary;
• any applicable delivery or return costs under clause 9.10; or
• any promotional discount or Free Gift that was conditional upon the returned purchase, where the conditions of that promotion are no longer met.

Nothing in this clause affects your statutory rights.

11.6 Delivery Charges

Where a refund is due following cancellation under applicable consumer law, any refund of delivery charges shall not exceed the cost of our least expensive standard delivery option.

11.7 Refund Times

Where a refund is due, we will process it as soon as reasonably practicable and, where required by law, within the applicable statutory time limits.

12. DEFECTIVE GOODS

12.1 Your Rights

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

If Goods supplied by us are faulty, not as described or not of satisfactory quality, you may be entitled to repair, replacement, refund or other remedies as provided by law.

12.2 Reporting a Fault

If you believe Goods are faulty, please contact Customer Services as soon as reasonably practicable.

To help us investigate, we may ask you to provide:

• photographs;
• batch numbers;
• expiry dates;
• a description of the issue; and/or
• any other information reasonably required.

12.3 Remedies

Where we agree that Goods are faulty, we may, subject to your statutory rights:

• replace the Goods;
• provide a full or partial refund;
• provide account credit;
• provide a replacement product; or
• offer another appropriate remedy.

12.4 Product Concerns

If you believe a product has caused illness or injury to your pet, you should discontinue use immediately and seek advice from your veterinary surgeon.

We may request the return of the product for investigation and reserve the right to share relevant information with the manufacturer or appropriate regulatory authorities where necessary.

13. PROMOTIONS, AFFILIATE, REFERRAL & AMBASSADOR PROGRAMMES

13.1 General

From time to time, Fuzzball may offer discounts, introductory offers, free gifts, cashback promotions, referral programmes, ambassador programmes, creator campaigns, employee benefits, loyalty rewards and other promotional offers ("Promotions").

These Terms apply to all Promotions unless separate promotion-specific terms expressly state otherwise.

Where promotion-specific terms conflict with these Terms, the promotion-specific terms shall take precedence only in relation to that Promotion.

13.2 Eligibility

Unless expressly stated otherwise, Promotions are available only to eligible customers.

Eligibility is determined solely by Fuzzball and we reserve the right to verify eligibility before accepting an order or issuing any promotional benefit.

13.3 Introductory Offers

Unless expressly stated otherwise:

• introductory offers are available only to new customers;
• introductory pricing applies only to the first qualifying order;
• restarting a subscription does not entitle a customer to another introductory offer.

13.4 One Promotion Per Household

Unless expressly stated otherwise, Promotions may only be redeemed once per:

• individual;
• household;
• delivery address;
• payment method;
• payment card;
• customer account; and/or
• email address.

Where we reasonably believe multiple accounts have been created to obtain additional promotional benefits, we reserve the right to refuse or cancel the relevant orders.

13.5 Discount Codes

Discount codes:

• may expire without notice;
• have no cash value;
• cannot be exchanged for cash or credit;
• cannot normally be combined with other promotions unless expressly stated;
• remain the property of Fuzzball.

We reserve the right to withdraw or deactivate any discount code at any time.

13.6 Affiliate & Partner Promotions

Certain Promotions may be available through approved third-party partners including affiliates, publishers, creators, employee benefit platforms, cashback providers or other marketing partners.

Where a Promotion is offered through a third party, additional partner-specific terms may apply.

Nothing in these Terms makes Fuzzball responsible for the operation of any third-party platform.

13.7 Affiliate Tracking

Some Promotions require customers to access the Fuzzball website through a tracked affiliate link or partner platform.

Customers are responsible for following any instructions provided as part of the Promotion.

We cannot guarantee successful tracking in every circumstance.

13.8 Tracking Failures

Affiliate tracking may fail due to circumstances outside our reasonable control, including but not limited to:

• browser privacy settings;
• cookie restrictions;
• ad blockers;
• switching devices;
• use of another referral source;
• application of an alternative discount code;
• third-party platform failures.

Unless required by law, Fuzzball shall not be obliged to manually apply affiliate rewards where tracking has failed.

13.9 Cashback & Third-Party Rewards

Cashback, loyalty points or rewards offered by third-party providers are administered solely by those providers.

Fuzzball accepts no responsibility for:

• cashback calculations;
• payment of rewards;
• loyalty points;
• declined claims;
• delayed payments;
• technical failures affecting third-party reward platforms.

Any queries relating to third-party rewards should be directed to the relevant provider.

13.10 Referral Programme

From time to time, Fuzzball may operate a customer referral programme.

Referral links and referral codes:

• are intended solely for genuine personal recommendations;
• must not be sold;
• must not be published on voucher or coupon websites unless expressly authorised by us;
• must not be used for self-referrals.

Referral rewards may be withdrawn where these Terms have not been complied with.

13.11 Ambassador & Creator Programmes

Fuzzball may invite individuals to participate in ambassador, creator or influencer programmes.

Participation is subject to these Terms together with any programme-specific terms.

Creator discount codes, referral links and promotional materials remain the property of Fuzzball.

We reserve the right to amend, suspend or withdraw any ambassador or creator programme at any time.

13.12 Loyalty Programme

Fuzzball may introduce customer loyalty programmes from time to time.

Participation may be subject to additional terms.

Unless otherwise stated:

• loyalty rewards have no cash value;
• rewards may expire;
• rewards cannot be transferred;
• rewards may only be redeemed in accordance with the applicable programme terms.

We reserve the right to amend or discontinue any loyalty programme at any time.

13.13 Competitions & Giveaways

Fuzzball may run competitions, prize draws or giveaways from time to time.

Additional terms published alongside the relevant competition or giveaway shall form part of these Terms.

Our decision regarding the administration of any competition or giveaway shall be final, except where prohibited by law.

13.14 Free Gifts

Where a Promotion includes a Free Gift:

• it is available while stocks last;
• we may substitute an alternative item of equal or greater value where necessary;
• it has no cash value;
• it cannot be exchanged for alternative products unless required by law.

13.15 Promotional Errors

Where a Promotion has been displayed incorrectly due to a pricing, technical or administrative error, we reserve the right to:

• withdraw the Promotion;
• cancel affected orders before dispatch; or
• correct the promotional pricing.

Where payment has already been taken for an affected order, we will provide a full refund.

13.16 Promotional Abuse

We reserve the right to refuse or withdraw any promotional benefit where we reasonably believe a customer has:

• provided false information;
• created multiple accounts;
• attempted to claim multiple introductory offers;
• manipulated or exploited a Promotion contrary to its intended purpose;
• used automated software or bots;
• engaged in fraudulent activity; or
• otherwise breached these Terms.

We may also suspend or terminate any associated customer account or subscription.

14. MARKETING COMMUNICATIONS, REVIEWS & CUSTOMER CONTENT

14.1 Marketing Communications

By opting in to receive marketing communications, you consent to receive emails, SMS messages and other promotional communications from Fuzzball in accordance with your preferences and applicable law.

Consent is voluntary and may be withdrawn at any time.

14.2 Transactional Communications

Even if you opt out of marketing communications, we may continue to send communications necessary to:

• administer your account;
• process your orders;
• manage your subscription;
• provide customer service;
• comply with legal obligations.

14.3 SMS Communications

Where you opt into SMS communications:

• message frequency will vary;
• standard network charges may apply;
• you may opt out at any time by replying STOP or contacting Customer Services.

14.4 Customer Reviews

Customers may be invited to submit reviews of Fuzzball, our products or our services.

By submitting a review, you confirm that:

• it reflects your genuine experience;
• it does not contain unlawful, defamatory or misleading content;
• it does not infringe the rights of any third party.

We reserve the right to moderate, refuse or remove reviews where reasonably necessary.

14.5 Use of Reviews

By submitting a review to Fuzzball or through one of our review partners, you grant Fuzzball a non-exclusive, worldwide, royalty-free licence to reproduce, publish, display and use that review for marketing, promotional and business purposes.

Where practical, we will attribute reviews using your first name or other identifying information provided by you.

14.6 Customer Photos & Videos

Where you expressly provide permission for Fuzzball to use photographs, videos or other content featuring you, your pet or our products, you grant Fuzzball a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish and distribute that content across:

• our website;
• social media channels;
• advertising;
• email marketing;
• printed materials; and
• other promotional media.

You retain ownership of your content at all times.

You may withdraw your permission for future use by contacting us, although this will not affect material already published.

14.7 Intellectual Property

All content published by Fuzzball, including but not limited to:

• logos;
• branding;
• website content;
• product descriptions;
• photographs;
• graphics;
• illustrations;
• videos;
• designs;
• trademarks; and
• other intellectual property,

belongs to Fuzzball or our licensors and is protected by applicable intellectual property laws.

Nothing in these Terms grants any right to copy, reproduce or use our intellectual property without our prior written permission.

15. LIMITATION OF LIABILITY

15.1 Your Statutory Rights

Nothing in these Terms excludes or limits any rights you have under applicable consumer protection laws, including the Consumer Rights Act 2015.

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot legally be excluded; or
• any other liability which cannot lawfully be excluded or limited.

15.2 Scope of Our Liability

Subject to clause 15.1, Fuzzball shall be liable only for losses that are a reasonably foreseeable consequence of our breach of these Terms or our negligence.

We shall not be liable for any loss that is not reasonably foreseeable.

A loss is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both you and us at the time the contract was formed.

15.3 Business Losses

Our products are supplied for domestic and private use only.

We shall not be liable for any:

• loss of business;
• loss of profits;
• loss of revenue;
• loss of contracts;
• loss of anticipated savings;
• loss of business opportunity;
• loss of goodwill; or
• indirect or consequential loss,

arising from your use of our products or services.

15.4 Third-Party Services

We use various third-party providers to operate our business, including payment providers, couriers, review platforms, affiliate networks and marketing providers.

Whilst we take reasonable care when selecting these providers, we are not responsible for:

• delays caused by third-party couriers;
• payment processing failures;
• affiliate platform failures;
• cashback tracking failures;
• review platform outages;
• third-party website availability;
• failures of telecommunications networks; or
• other third-party technical failures beyond our reasonable control.

15.5 Product Suitability

Our products are intended for healthy pets unless otherwise stated.

Whilst we take reasonable care in developing and selecting our products, every pet is different.

You remain responsible for determining whether our products are suitable for your pet.

If your pet has known allergies, medical conditions or specific dietary requirements, we recommend consulting your veterinary surgeon before making significant dietary changes.

Our products are not intended to diagnose, treat, cure or prevent disease and should not be regarded as a substitute for professional veterinary advice.

15.6 Information Provided by You

We rely on the information you provide regarding your pet, your delivery details and your account.

We shall not be responsible for loss arising from inaccurate, incomplete or misleading information supplied by you.

15.7 Website Availability

Whilst we aim to ensure that our website and customer account portal are available at all times, we do not guarantee uninterrupted access.

We may suspend, withdraw or restrict access temporarily for:

• maintenance;
• security;
• upgrades;
• operational reasons; or
• circumstances beyond our reasonable control.

15.8 Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

• acts of God;
• flood;
• fire;
• epidemic or pandemic;
• war;
• terrorism;
• civil unrest;
• industrial disputes;
• cyber attacks;
• failures of telecommunications systems;
• power outages;
• supplier shortages;
• transport disruption;
• courier failures;
• government action; or
• changes in law.

Where such circumstances continue for an extended period, we may suspend or terminate affected orders or subscriptions and, where appropriate, refund any amounts paid for Goods not supplied.

16. GENERAL LEGAL TERMS

16.1 Assignment

We may transfer, assign or subcontract any of our rights or obligations under these Terms to another organisation.

Such transfer shall not adversely affect your statutory rights.

You may not assign or transfer your rights under these Terms without our prior written consent.

16.2 No Third-Party Rights

These Terms are between you and Fuzzball only.

Except as expressly stated, no person other than you and Fuzzball shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.

16.3 Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed.

The remaining provisions shall continue in full force and effect.

16.4 Waiver

If we delay or choose not to enforce any right or provision under these Terms, this shall not constitute a waiver of that right or provision.

Any waiver must be made expressly in writing.

16.5 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and any promotion-specific terms expressly referred to during checkout, constitute the entire agreement between you and Fuzzball in relation to your purchase.

They supersede all previous versions of our Terms and Conditions.

Where additional terms apply to a specific product, promotion, competition, gift card, loyalty programme or partner campaign, those additional terms shall prevail only to the extent of any inconsistency.

16.6 Changes to Our Business

We reserve the right to amend, suspend or discontinue any aspect of our business, including products, subscription plans, pricing, promotions, loyalty programmes, website functionality and delivery services.

Where any such change materially affects an existing subscription, we will provide notice where reasonably practicable and where required by law.

16.7 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

16.8 Jurisdiction

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection legislation provides otherwise.

16.9 Contact Us

If you have any questions regarding these Terms, your account or your subscription, you can contact us using the details below:

Furball Pets Limited
2nd Floor – Parkgates
Bury New Road
Prestwich
Manchester
England
M25 0TL

Email: help@fuzzball.club

Website: www.fuzzball.club